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Warranty FAQ

Warranty Details

What does the warranty cover?

The warranty covers defects in materials and workmanship.  It does not cover issues caused by repairs made with 3rd party parts, normal wear and tear, abuse or misuse, improper maintenance, or for products used in commercial assembly or production lines.

How do I know if my tool is under warranty?

Different product types have different warranty periods. The warranty period is shown on the online product listing, the original product packaging, and in the manual. The warranty begins on the date of purchase.

I bought a used tool. Does the warranty still apply?

No. Product warranties are granted to the original purchaser of a new tool. Warranties are not transferrable.

My tool is out of warranty. Can I still get parts?

Yes! We offer repair part kits for sale on our website.

If you need a part that is not currently offered in a kit, reach out to us using our Contact Page and we'll see if we can get you a custom repair part. Fees and shipping apply.

Make a Warranty Claim

How do I submit a warranty claim?

If you would like to submit a warranty claim, please call us at 1-888-669-5672 from 8am - 5pm EST. Our customer service team will walk you through the process.

Do I need to register my tool?

Yes. If you are making a warranty claim you will need to register your tool on our Product Registration page.

Do I need to provide proof of purchase?

Yes. Proof of purchase can include a receipt, a copy of your order confirmation from an authorized third party seller, or the Order Number from your freemantools.com purchase.

Who pays for shipping?

If is a tool is defective, we want to know what happened! We may ask you to send the tool back to us so our engineers can inspect it and make changes in the future. In this case, you will receive a prepaid shipping label to send the defective tool back to us.

Freeman will also pay shipping to get you repair parts for an item under warranty.